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FAQ

How long until I get my pictures back?
My turnaround depends on the time of season with May/June and Oct/Nov being the busiest. It is typically 2-3 weeks for portrait sessions and 4-6 weeks for weddings. I promise if I have your pictures ready I will give them to you. :) I’m just as excited as you are!

Should I hire a professional makeup required?
Yes, if you are looking for a professional polished look, you will need a professional makeup artist to apply makeup to your face. If you are not a fan of makeup just ask for a natural look and they SHOULD know what to do.

I need help with my brand! Can you help me?
Sure! I don't do private consultations anymore BUT I plan on hosting workshops in the near future that will be geared toward getting your brand on the right track for success!

Can I have the RAW images?
No. My art includes the shoot all the way to the final edits. I do not give an unfinished product.

How far in advance do I need to schedule?
Portrait sessions are typically booked 1-3 months and weddings are booked out a 6-12 months ahead. That being said, always check because you never know!!!

Do I get the digital images?
Yes, every portrait and wedding collections includes the digital images w/ reproduction rights. These image will be formatted for the web and won't be sized for printing. Clients can purchase a flash drive with Full-Res Photos or Purchase a photo album

Can I order prints, albums, or canvases?
Yes! I will send you has wonderful print options and if you are needing a custom album I can help!

What is your cancellation policy?
Your portrait or video session deposit or Wedding 50% deposit is non-refundable , but if you reschedule a portrait or video session 48 hours prior to your session, your deposit may be used for a future session within 3 Months of the original booked date. Weddings are non-refundable/non-transferable once paid in full.

Do you reschedule for bad weather?
Of course you know Florida's weather is atrocious! I only will reschedule for precipitation and winds OVER 25 miles an hour. If you schedule in the middle of the day in the summer expect it to be HOT. If you schedule in the evening and it is winter expect it to be COLD! I do not reschedule for temperature or cloudy days.

How do I book my wedding?
First, fill out form on my contact page or email me the same info at info@ashleycanay.com so we can connect and find out if we are a good fit. Once you are ready to book, we will write up a fancy contract, I will send you a 50% retainer invoice (that is applied to your balance) and then the ball is in your court! I do not hold dates until your retainer fee is paid. This secures your date and the remainder of your payment is due one month prior to your wedding date. Let’s do this!

Do you travel for sessions/weddings?
OF COURSE! Shoot me an email and I will send your detailed travel rates!

What equipment do you use?
Canon has my heart but I recently fell in Love with Sony! I currently own the Sony A7sii with various prime/zoom lenses, Canon 70D with various prime/zoom lenses. Camera Stabilizers, Phantom 4 Drone, and an Eye for aesthetics.

I emailed you, how long until I hear back?
I do my best to respond within 24-48 hours. In order to give you the most personal experience I can, I handle all of my email. During busy seasons my response time varies due to my schedule that week. I answer emails Monday-Friday and as soon as I can on the weekends because that is when I am shooting & spending time with my family!